We may collect the following types of personal information:

Personal Identification Data: Full Name, company name, email address, phone number, mailing and supply address, and other contact details.

Usage Data: Information about your interactions with our website, including pages visited, time spent on pages, and clickstream data.

Technical Data: IP address, browser type, device information, and operating system.

Other Data: Any other information you voluntarily provide through inquiries, submissions, or forms on our website.

We collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Additionally, we may also collect any other information you provide while interacting with us.

RIVS Australia may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail. We use your personal information for the following purposes:

To provide, operate, and improve our services and website.

To communicate with you, including responding to inquiries and providing updates.

To personalize your experience on our website.

To comply with legal obligations, including data breach notification requirements.

To prevent fraud, misuse, or unauthorized access to our systems

To improve our products and services and better understand your needs.

To provide you with information about our products and services, including promotions, special offers, and other marketing materials. This will only occur if you have provided your express consent.

You have the right to opt-out of receiving direct marketing communications from us at any time. To do so, please follow the unsubscribe instructions included in our communications or contact us directly at enquiries@rivsaustralia.com.au.

We may disclose your personal information to:

Service providers and contractors who assist us in operating our website and delivering services. Personal information is only supplied to a third party when it is required for the delivery of our services.

Authorities or regulators when required by law or to protect our legal rights.

Third parties in the event of a business transfer, such as a merger or sale of assets.

We do not sell or rent your personal information to third parties.

We will only keep the personal information we collect about you for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations. The retention periods we apply to personal information take account of:

Legal and regulatory requirements and guidance;

Limitation periods that apply in respect of taking legal action;

Our ability to defend ourselves against legal claims and complaints;

Good practice; and

The operational requirements of our business.

We take steps to destroy or de-identify information that we no longer require or as required by an applicable law.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Despite these measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

In the unlikely event of a data breach that is likely to result in serious harm to individuals, we will:

Contain and assess the breach promptly.

Notify affected individuals as soon as practicable, providing details of the breach and recommended actions.

Notify the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

Our breach response plan is regularly reviewed and updated to ensure compliance with legal obligations.

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete data.

Withdraw consent for certain data uses where applicable.

Complain about a breach of privacy to the Office of the Australian Information Commissioner (OAIC).

To exercise these rights or for any privacy-related inquiries, please contact us at enquiries@rivsaustralia.com.au

We may use cookies and similar technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may limit some functionalities of our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at: enquiries@rivsaustralia.com.au